Booking & Cancellation Policy
At Core. we understand that sometimes life gets busy and plans change. However, in order to provide the best service to our clients and to effectively manage our schedule, we have implemented the following booking and cancellation policy. By booking a session at Core or signing up for membership, clients acknowledge and agree to abide by this cancellation policy. Thank you for your understanding and cooperation.
Booking Policy
Advance Booking:
Clients are encouraged to book their desired classes in advance through our online booking system or by contacting the studio’s reception. Classes can be booked up to 21 days in advance.
Priority Access:
Priority for class reservations is given to members on a first-come, first-served basis.
Start Times & Late Arrivals:
Clients are requested to arrive at the studio at least 5-10 minutes before the class' scheduled start time. Late arrivals of 5-10-minutes or more, will result in the forfeiture of the class. This is policy is in place to ensure the upmost safety of all participants and to prevent injury, as well as avoiding disruption of the class.
Special Offers:
Special offers, including our introductory offer of first 2 classes for £32, are subject to one purchase per person only, and cannot be shared between clients.
Cancellation Policy
Cancellations & Rescheduling:
If you can no longer attend a booked class, clients must cancel or reschedule their session at least 12 hours before the classes scheduled start time to avoid forfeiture of the session. Late cancellations are not eligible for any refunds or class credits.
No Show Policy:
Failure to attend a booked class without prior cancellation will be considered a "no-show." Clients with excessive no-shows may face restrictions on future bookings. If a client fails to attend a booked class, they will not be eligible for any refunds or class credits.
Memberships
Monthly Rolling Membership:
A monthly rolling membership, paid by direct debit. This membership can be cancelled at any time during the last 2 weeks of the current month's membership cycle and will be valid for use until the end of the month. To cancel or pause your monthly membership, please contact us by email to state in writing.
3-Month Memberships:
The same as a rolling monthly membership, but with a 3-month tie-in in order to obtain discounted pricing on classes. This membership is also paid monthly by direct debit and can be cancelled anytime during the last 2 weeks of the third month in your current membership cycle, otherwise your membership will automatically roll over for another 3 months. To cancel or pause your monthly membership, please contact us by email to state in writing.
Membership Terms:
Membership plans are subject to one purchase per person and credits are valid for the current month only. Any un-used credits will not be carried over to the next month. Memberships and class credits are also specific to each individual client and cannot be shared with other clients, friends or family.
Further Information & Support
Get in Touch:
If you require any further information surrounding the terms of our booking and cancellation policy, please don't hesitate to get in touch.